Refund policy

6.1

If for any reason you wish to change or cancel your order, subject to clause 6.2, please contact us via email: ian.woodcock@conservatory-florist.co.uk and provide the following information:

·         Order Number(s)

·         Name of customer(s)

·         Billing address of customer(s)

·         Name of recipient(s)

Please give 24 hours' notice before the requested delivery date.

6.2

We regret that you may not cancel an order for: (i) perishable goods once your order has been dispatched; or (ii) customised goods if, at the time you seek to cancel, the customisation process has begun.

6.3

In respect of non-perishable, non-customised goods you may cancel your order from the point at which you place your order until 1 calendar days after you have received your goods. If you exercise your right to cancel, you will be responsible for costs of returning the goods which must be returned within the same day of cancelling. You are not entitled to reimbursement of costs for enhanced delivery. Conservatory Florist Ltd has the right to deduct an amount for diminished value of goods.

6.4

In the event that goods are to be returned please return them to: Conservatory Florist Ltd, 14-16 Nottingham Road, Ripley, Derbyshire, DE5 3DJ and you will receive a 70% refund, subject to clause 6.3. In the event that goods purchased from a florist need to be returned, these should be returned to the premises of the florist delivering the goods.

6.5

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.